CheckBook Pro Support
Good help isn't so hard to find.
Find Your Serial Number
You can skip this if you purchased from the Mac App Store.
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For orders on or after May 10th, 2019
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For orders before May 10th, 2019
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Read the Help
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Read the Help right here in your web browser.
Read in CheckBook Pro
Open CheckBook Pro and go to the Help menu at the top of your screen.
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Questions and Answers
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Can I try CheckBook Pro before purchasing a license?
How is CheckBook Pro different from CheckBook?
Can CheckBook Pro track stocks and investments?
Can CheckBook Pro print checks?
Can CheckBook Pro play MP3 or music files?
How do I request a new feature I would like to see in CheckBook Pro?
CheckBook Pro and the Mac App Store
Can I use the Mac App Store to update my copy of CheckBook Pro?
I purchased CheckBook Pro from your online store. Can I move my license to the Mac App Store?
How do I install CheckBook Pro?
How do I update to the latest version of CheckBook Pro?
Do I need to enter my serial number every time I update CheckBook Pro?
How do I move CheckBook Pro to a new Mac?
Does CheckBook Pro work on non-English systems?
What are CheckBook Pro's system requirements?
Does CheckBook Pro work on Apple Silicon Macs?
Will CheckBook Pro work with my Quicken data?
Will CheckBook Pro work with my online bank statements?
Can I customize the Types in CheckBook Pro?
Can I customize the Categories in CheckBook Pro?
Each time I go to the Help Menu and select CheckBook Pro Help, I get a blank Help window.
Do I have to enter all my Accounts and Entries again when I migrate from CheckBook to CheckBook Pro?
About CheckBook Pro
Can I try CheckBook Pro before purchasing a license?
How is CheckBook Pro different from CheckBook?
- Smart Folders - search your data using any combination of criteria
- Folders - group or archive your Entries any way you want
- Global Account Summaries - reports for all your Accounts
- Global Scheduled Entries Reminder - manage all your pending Scheduled Entries at once
- Multiple Entry Change - quickly change the details for the current selection
- Check Printing - let CheckBook Pro print your checks for you (pre-printed check paper only)
Can CheckBook Pro track stocks and investments?
Can CheckBook Pro print checks?
- Standard, 8.5” x 3.5”, 3 per page. No stub.
- Voucher, 8.5” x 11”, 1 at top of page. Two stubs below the each check.
- Wallet, 8.5” x 2 & 5/6”, 3 per page. One stub to the left of each check.
Can CheckBook Pro play MP3 or music files?
How do I request a new feature I'd like to see in CheckBook Pro?
CheckBook Pro and the Mac App Store
I want to purchase CheckBook Pro from the Mac App Store but I installed the CheckBook Pro trial from your site and the Mac App Store says CheckBook Pro is already installed.
I purchased CheckBook Pro from the Mac App Store but when I try to launch it I see an error that CheckBook Pro is "damaged".
Can I use the Mac App Store to update my copy of CheckBook Pro?
If you purchased from the Mac App Store, the Mac App Store will tell you when an update is ready. When you see a red badge on the Mac App Store icon in the Dock, or a number badge on the Purchases button at the top of the Mac App Store window, click the Purchases button to see if a CheckBook Pro update is ready to install.
I purchased CheckBook Pro from your online store. Can I move my license to the Mac App Store?
Purchasing from our online store instead of the Mac App Store has its benefits:
- Purchases from our online store can tell you as soon as a new version of CheckBook Pro is available. The Mac App Store can take weeks to approve and let you download updates.
- Purchases from our online store are eligible for special discounts on the next major version of CheckBook Pro. The Mac App Store doesn't support discounts or coupons.
- The Mac App Store charges us quite a bit more per order - almost twice as much as our online store. Purchase directly from our online store to give us more resources to make CheckBook Pro even better. Thanks!
Maintaining CheckBook Pro
How do I install CheckBook Pro?
If you purchased from the Mac App Store, go to the Mac App Store, click the Purchased button at the top of the window, and click the Install button next to CheckBook.
What's a Disk Image file?
How do I update to the latest version of CheckBook Pro?
If you purchased CheckBook Pro from the Mac App Store, go to the Mac App Store, and click the Updates button at the top of the window. Look for CheckBook Pro in the list of available updates. Click the Update button next to CheckBook Pro and the Mac App Store will update your copy of CheckBook Pro to the latest version.
Do I need to enter my serial number every time I update CheckBook Pro?
If you purchased a previous major version of CheckBook Pro, your older serial number won't work. If you haven't received upgrade instructions via email, contact us at customerservice@splasm.com for details on how to get a new serial number.
How do I move CheckBook Pro to a new Mac?
If you're not sure where your Accounts document is, and CheckBook Pro automatically opens your document for you, open CheckBook Pro on your old Mac, go to the File menu and click the Backup... menu item to make a copy.
How do I backup my CheckBook Pro Accounts?
Store a backup periodically on another disk, like a CD-R or thumb drive, so your data will be safe in the event you need to reinstall Mac OS X or your internal hard drive crashes.
Does CheckBook Pro make its own backups?
To see your automatic backups, open CheckBook Pro, hold the Option key on your keyboard while you go to the Help menu at the top of your screen, click the Go to CheckBook 2 Folder menu item, release the Option key, then open the Backups folder.
System Compatibility
Does CheckBook Pro work on non-English Macs?
What are CheckBook Pro's system requirements?
We recommend macOS 11 Big Sur or later and a display with a resolution of at least 1024x768 pixels.
CheckBook Pro isn't available for Microsoft Windows or Linux.
Does CheckBook Pro work on Apple Silicon Macs?
Does CheckBook Pro work on PowerPC Macs?
Does CheckBook Pro work on Windows or Linux?
Data Compatibility
Will CheckBook Pro work with my Quicken data?
Will CheckBook Pro work with my online bank statements?
Can CheckBook Pro export my Account data?
Can CheckBook Pro sync with mobile devices?
General Use
Can I customize the Types in CheckBook Pro?
Can I customize the Categories in CheckBook Pro?
Each time I go to the Help Menu and select CheckBook Pro Help, I get a blank Help window.
To reset the Help Viewer
- Quit CheckBook and close the Help Viewer.
- Click the Finder icon in your Dock.
- Go to the Go menu at the top of your screen and click the Go to Folder... menu item.
- Paste the following path in the Go to the Folder field, including the tilde (~) at the very beginning:
~/Library/Caches - Click the Go button.
- Move any file or folder whose name begins with "com.apple.help" to the Trash.
- Go to the Go menu at the top of your screen and click the Go to Folder... menu item.
- Paste the following path in the Go to the Folder field, including the tilde (~) at the very beginning:
~/Library/Preferences - Click the Go button.
- Move any file or folder whose name begins with "com.apple.help" to the Trash.
- Restart your Mac.
Can I use CheckBook Pro on more than one Mac?
How do I share my Accounts with users on other Macs?
Upgrading From CheckBook
Do I have to enter all my Accounts and Entries again when I migrate from CheckBook to CheckBook Pro?
Don't see your answer here? Send us a message and we'll get back to you soon!
Resources
Get CheckBook Pro. Read up. Get help.
CheckBook Pro 2.7.33
10/1/2024
Ready for macOS 15 Sequoia. Works great on OS X 10.11 El Capitan and later.
For older Macs