ViddyUp! Support
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For orders on or after May 10th, 2019
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Questions and Answers
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What are ViddyUp!'s minimum system requirements?
Does ViddyUp! require QuickTime Pro?
Is ViddyUp! as slow as QuickTime Pro?
Why not just use QuickTime Pro to do all of this?
Which Encoding and Quality should I use for my video files?
H.264 produces great quality in smaller files, but does require more time than MPEG-4 to achieve these results. H.264 MultiPass produces even better quality in about the same file size, but needs 2-3x as much processing time as H.264.
Output quality, and file space requirements, will increase as you move the Quality setting from Good to Best.
Can ViddyUp! set the poster frame for my video clips?
Can ViddyUp! process DVDs or VIDEO_TS folders?
Does ViddyUp! support Windows Media formats?
Is ViddyUp! compatible with AVI files with DivX content?
Is ViddyUp! compatible with FLV files, like the videos at YouTube and Google?
Is ViddyUp! compatible with AC-3 audio?
Does ViddyUp! support MPEG muxed audio?
Audio and video synchronization for these files, however, is hit or miss. During our research we experienced successful audio and video synchronization in over 80% of our test files. The remaining tests resulted in synchronization issues, unpredictably ranging from slight to very noticeable. We repeated our tests with several leading video conversion tools and their results ranged from somewhat less successful to slightly more successful than our own success rate. Essentially this means that an MPEG-1 or MPEG-2 file that you plan to convert may export with excellent audio and video synchronization, but there is really no guarantee.
Synchronization problems are well known to those experienced in re-encoding MPEG-1 and MPEG-2 source files. Video/audio stream discrepancies are normally handled transparently by the MPEG standard's advanced timing mechanisms. MPEG decoders can use timing information embedded in each video and audio sample to compensate for corruption and/or the disappearance of parts of the source data. But extracting the audio separately and adding it to another type of movie file, such as an MPEG-4 or H.264 file, removes any timing information from the audio stream. To reach perfect synchronization beyond this point, especially with less than ideal source material, the movie file's contents would have to be reviewed in a video editing application, stretching or scaling the audio and/or video to match key events in the video stream until synchronization is achieved.
Because of these considerations, we cannot make any assurances about the outcome of exported MPEG-1 and MPEG-2 file formats. We have made every possible effort to ensure compatibility within our limitations and believe we are on par with current consumer tools. If you experience synchronization problems that are not present in the source material, feel free to let us know.
Is ViddyUp! available for Windows?
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