Licensing Frequently Asked Questions
12/31/2020


How do I purchase a license?

There are three ways to purchase a license:

• At the Splasm Store, https://www.splasm.com/store. The Splasm Store accepts Visa, MasterCard, Discover and American Express credit cards, as well as PayPal payments made in US Dollars, Pounds Sterling and Canadian Dollars.

• Directly via PayPal. We accept PayPal payments for CheckBook, CheckBook Pro, and Audiobook Builder.

• By check or money order to our corporate address:

Splasm Software, Inc.
7629 Happy Hollow Road
Trussville, AL 35173

Mail your payment for the current product price, along with a note describing which product you would like to order. Send an email to customerservice@splasm.com to let us know your payment is on the way and we'll know where to send the order confirmation and serial number.


Will I receive a physical copy of the product I order?

No. We update our software so frequently that a physical copy would be obsolete before you know it. Since we don't have to replicate and package our products, we don't have to charge extra to cover those costs. That's money for you!

Remember, you can always download our products at https://www.splasm.com/products.


Is purchasing a license at the Splasm Store a secure process?
Yes. The Splasm Store is managed by FastSpring, a leader in secure online sales and software fulfillment. FastSpring employs data encryption technology to ensure your personal information is safely delivered to their servers and, unless you allow it, they do not store your credit card information after your order is fulfilled.

Can I purchase a license with PayPal?
Yes. We accept PayPal payment for CheckBook, CheckBook Pro, and Audiobook Builder.

I ordered via PayPal but my serial number hasn't arrived yet. Can you send it to me?
Sure! Send a request to customerservice@splasm.com and include the product you ordered, the email address you used for your order, and your full phone number.

I ordered via PayPal and no one has responded to my serial number requests. What can I do to get my serial number?

Please send a serial number request to customerservice@splasm.com and be sure you include your full phone number. If you do not hear from us within one business day you can speak with us directly at 800-721-5492.

Please read the next answer for an explanation of the most likely reason we may not respond to your requests.


Why haven't you responded to my serial number requests?

We respond as soon as possible when we're in the office, Monday through Friday, 9am to 6pm Central.

If you wrote us during business hours, the most likely reason we haven't responded is the way spam, or unsolicited email, is handled at the email servers between us, or how it's treated once it reaches the Macs here or your Mac there.

Spam may be blocked or placed in a special folder at either your or our email servers. Several factors affect whether an email server believes a particular message is really spam and those factors may be treated differently on different servers. When an email server thinks a message is spam it will usually prevent that email from reaching the intended recipient. That means your email may not reach our Macs and our email may not reach your Mac. It looks just like the other party is not listening when they never had a chance to read the message in the first place.

In much the same way, once email reaches the Mac it may be automatically moved out of view by a junk filter. Just like when a message is blocked or quarantined at the server level, the end result is it looks like the recipient is not listening - but they never had a chance to read the message.

We take serial number requests very seriously. If you don't receive a response to your request within one business day then we truly haven't seen it. Please send another request and include your full phone number. If you do not receive a response, call us at 800-721-5492 and we'll give you your serial number over the phone.


Can I purchase a license without paying online?

Yes. You can send a check or money order for the current product price by regular mail with a short note describing which product you would like to order. Email us to let us know your payment is on the way and we'll know where to send the order confirmation and serial number.

Send your payment to:

Splasm Software, Inc.
7629 Happy Hollow Road
Trussville, AL 351732


Can I purchase a license from outside of the USA?

Very likely. The Splasm Store accepts payments from dozens of countries around the globe in the following currencies:

- Australian Dollars
- Brazilian Reals
- British Pounds
- Canadian Dollars
- Chilean Pesos
- Chinese Yuan
- Colombian Pesos
- Czech Korun
- Danish Kroner
- Euros
- Hong Kong Dollars
- Indian Rupees
- Japanese Yen
- Korean Won
- Mexican Pesos
- New Zealand Dollars
- Polish Zlotys
- Russian Rubles
- South African Rand
- Swedish Kronor
- Singapore Dollars
- Swiss Francs
- US Dollars

If you need to order using a currency that isn't in the list above you might consider bypassing the Splasm Store and ordering via PayPal, whose list of supported currencies may include yours. To order via PayPal please choose from the following:

Audiobook Builder
CheckBook
CheckBook Pro


Why was I charged sales tax?

In the US, sales tax is all but unavoidable now, so our online store provider, FastSpring, collects and remits sales tax to the appropriate authorities.

FastSpring also collects VAT (value-added tax) for orders received from customers residing in the European Union and other locales.

Orders placed on the Mac App Store are subject to Apple's tax collection policies. For example, local sales tax is collected in all parts of the US and Canada.


Is there a discount for college students?
Not at the moment. Our prices are as low as we can go and still provide new features, timely customer support, and bread and water for the slaves in our product development dungeon.

When will I receive my serial number?

This depends on how you order your license. Here's what to expect for each order method:

Splasm Store: You'll receive your serial number at the end of the order process. You'll also receive a confirmation email containing your serial number.

Via PayPal: If you place your order between 7am and 4pm Central you'll usually receive your serial number via email within 4 hours of order confirmation. Occasionally, PayPal may take up to 24 hours to forward funds to our account, which will increase the amount of time it takes for us to send your serial number. Contact us at customerservice@splasm.com if you order via PayPal and don't receive your serial number within a reasonable amount of time.

Via check or money order: We'll deposit your payment, wait for it to clear our account, then send you an order confirmation containing your serial number via email.


I've misplaced my serial number. Can you send it to me or do I need to purchase another license?

For orders placed before May 10th, 2019, visit https://splasm.com/support/premay2019orderlookup/orderlookup.php to look up your order history.

For orders placed on or after May 10th, 2019, visit https://splasmstore.onfastspring.com/account to look up your order history.

You can also request your serial number by sending a message to customerservice@splasm.com. Tell us which product you ordered and include the email address you used during your order and we'll get back to you soon.


I am experiencing difficulty at the Splasm Store. Can you help me?
You bet! Send a message to customerservice@splasm.com and we'll be happy to help you complete your order.

If I purchase but find your product isn't right for me, can I return it for a refund?

Yes. We back products sold from the Splasm Store with a 30-day, 100% money-back guarantee. If you order any of our products and find it's not a good fit contact us at customerservice@splasm.com and request a refund. If you have a minute, please let us know why things aren't working out. Sometimes, we can help users find an important feature they need so they can keep using the application.

Usually, even if you request a refund right after your order, you'll see a charge for the order on your next billing statement. Refunds should appear as a credit in the same amount on the same statement or the next. If you see the charge but the credit does not appear within two billing cycles, please contact us so we can investigate with our online store provider.


Can I install my single-user license on a second Mac?
Yes. The single-user license prohibits using the same license simultaneously on more than one Mac, but this doesn't mean you can't install it on a second Mac. As long as only one user uses the license at any one time, the license terms have been met.

Do I need a family pack license?
If you plan to use a product on more than one Mac in your household at the same time, a single-user license is not appropriate. The family pack license allows you to install and use a single serial number on up to five Macs in the same household. So, up to five members of the household can use the product simultaneously. Not a bad deal, considering our family pack licenses are usually less than the cost of two single-user licenses!


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