True data loss is rare with CheckBook Pro. So, let's see if it’s just that the application needs to be told to open your usual document again by going straight to the
File menu at the top of your screen, sliding down to
Open Recent, then clicking each file in the list to see if the accounts appear.
Supposing using the Open Recent option doesn’t bring everything back, restoring with a Time Machine backup would certainly be an option for recovery—it’s just necessary to know the save location for your primary document before the issues, to go that route. We can help determine the location, if you’ll send the following over to
support@splasm.com (which may also help us learn what happened to begin with and whether the original document may actually still be available somewhere):
1. A System Information report. You can create one of these reports by going to the Apple () menu at the top of your screen while holding down the
Option key on your keyboard, clicking the
System Information… menu item, waiting for the report window to appear, then returning to the
File menu and clicking the
Save… menu item.
Attach the resulting file to a reply to your message and we’ll have a look.
2. Recent system logs. To gather the logs, open CheckBook Pro, go to the
Help menu at the top of your screen while holding down the
Option key on your keyboard, click the
Go to System Logs Folder menu item to reveal the logs folder, then send each item whose name begins with the word “
system”.