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| For Mac App Store users who see a crash when opening an app https://www.splasm.com/forum/viewtopic.php?f=3&t=6602 |
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| Author: | keithg [ Mon Feb 15, 2016 1:16 am ] |
| Post subject: | For Mac App Store users who see a crash when opening an app |
Somewhat similar to the situation in November, an issue on Apple's end may prevent our apps from opening properly today. First, your data is safe. The word from Apple is most users should only need to restart their Mac, but if that fails, reinstalling the application may be necessary. Please read http://www.splasmata.com/?p=3042 for all the details. Thank you! |
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| Author: | Jollyr [ Fri Feb 19, 2016 7:45 am ] |
| Post subject: | Re: For Mac App Store users who see a crash when opening an |
Followed instructions and was able to reinstall. Only problem seemed to have lost all data. The statement "your data is safe" may be true but it is useless if a client can't retrieve it on screen. Not a happy camper!! |
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| Author: | keithg [ Fri Feb 19, 2016 9:46 am ] |
| Post subject: | Re: For Mac App Store users who see a crash when opening an |
Hi there! There are a couple of reasons data can come up missing after reinstalling. Removing the application in any way besides dragging its icon from the Applications folder invites complete data loss, because third-party tools that uninstall applications can do a very thorough job of removing all of CheckBook's support files, including its default document. The only fallback in this situation is Time Machine or another backup solution. We can help restore your data if you send a message to support@splasm.com. Installing CheckBook when CheckBook Pro was originally installed, or the other way around, can make it appear that data is missing because each application doesn't know where the other stores its data, so your regular document needs to be opened manually the first time. We can help locate your document if you send a message to support@splasm.com. As long as only the application icon was dragged to the Trash and the proper application was reinstalled, everything should appear exactly as it was before. The only thing changing during the reinstallation is the Mac App Store receipt - the actual application is identical. If your data appears to be missing we can help determine what happened if you send a message to support@splasm.com. I'm sure we can help out there. Hope to hear from you soon! |
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