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jonkratz
PostPosted: Sat Sep 03, 2011 11:57 pm 
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Joined: Thu Sep 02, 2010 8:19 am
Posts: 5
Location: Ottertail, MN, USA
I was using checkbook pro recently and was alerted there was a new version (I think it was 2.2.1 but it might have been 2.3) and selected download and install. Now, however, everytime that I try to start it, it crashes on startup. I tried going to the site and downloading the most recent and just installing that over whatever is there, but it still crashes.

Here is what the apple report says:

Code:
Process:         CheckBook Pro [54564]
Path:            /Applications/CheckBook Pro.app/Contents/MacOS/CheckBook Pro
Identifier:      com.splasm.checkbookpro2
Version:         2.3 (40)
Code Type:       PPC (Native)
Parent Process:  launchd [349]

Interval Since Last Report:          39596 sec
Crashes Since Last Report:           4
Per-App Interval Since Last Report:  29 sec
Per-App Crashes Since Last Report:   2

Date/Time:       2011-09-04 00:47:23.579 -0500
OS Version:      Mac OS X 10.5.8 (9L30)
Report Version:  6
Anonymous UUID:  000CC265-51B3-413E-BE34-D5DAE0895D41

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00000000940f8c98
Crashed Thread:  0

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Error (1000) creating CGSWindow'

Thread 0 Crashed:
0   com.apple.CoreFoundation         0x940f8c98 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 0
1   libobjc.A.dylib                  0x92a244e8 objc_exception_throw + 68
2   com.apple.CoreFoundation         0x940f8bfc +[NSException raise:format:arguments:] + 136
3   com.apple.CoreFoundation         0x940f8c34 +[NSException raise:format:] + 52
4   com.apple.AppKit                 0x95134098 _NXCreateWindow + 360
5   com.apple.AppKit                 0x95133da8 CreateWindowNamed + 184
6   com.apple.AppKit                 0x95133aec NewCacheWindowInfo + 88
7   com.apple.AppKit                 0x951336c0 _NXAllocateImageCache + 1328
8   com.apple.AppKit                 0x95132efc -[NSCachedImageRep _initWithSize:depth:separate:alpha:allowDeep:] + 284
9   com.apple.AppKit                 0x95132c80 -[NSImage lockFocus] + 292
10  com.splasm.checkbookpro2         0x00124b84 ReplaceColorsInImage + 164
11  com.splasm.checkbookpro2         0x0010ccbc -[MONKChiseledTextPopUpButton ConstructIdleImage] + 1272
12  com.splasm.checkbookpro2         0x0010c088 -[MONKChiseledTextPopUpButton setTitle:] + 728
13  com.splasm.checkbookpro2         0x0010b294 -[MONKChiseledTextPopUpButton initWithCoder:] + 568
14  com.apple.AppKit                 0x950f1368 -[NSClassSwapper initWithCoder:] + 432
15  com.apple.Foundation             0x94368830 _decodeObjectBinary + 2376
16  com.apple.Foundation             0x94369790 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 916
17  com.apple.Foundation             0x94369d54 -[NSArray(NSArray) initWithCoder:] + 572
18  com.apple.Foundation             0x94368830 _decodeObjectBinary + 2376
19  com.apple.Foundation             0x94367e20 _decodeObject + 168
20  com.apple.AppKit                 0x950b48f8 -[NSView initWithCoder:] + 216
21  com.apple.AppKit                 0x950b5a28 -[NSCustomView initWithCoder:] + 568
22  com.apple.Foundation             0x94368830 _decodeObjectBinary + 2376
23  com.apple.Foundation             0x94367e20 _decodeObject + 168
24  com.apple.AppKit                 0x950b5760 -[NSResponder initWithCoder:] + 100
25  com.apple.AppKit                 0x950b4870 -[NSView initWithCoder:] + 80
26  com.apple.AppKit                 0x950e9a68 -[NSControl initWithCoder:] + 56
27  com.apple.AppKit                 0x950e9900 -[NSTextField initWithCoder:] + 56
28  com.apple.AppKit                 0x950f1368 -[NSClassSwapper initWithCoder:] + 432
29  com.apple.Foundation             0x94368830 _decodeObjectBinary + 2376
30  com.apple.Foundation             0x94367e20 _decodeObject + 168
31  com.apple.AppKit                 0x950af5fc -[NSNibConnector initWithCoder:] + 344
32  com.apple.AppKit                 0x950b3ac8 -[NSNibOutletConnector initWithCoder:] + 368
33  com.apple.Foundation             0x94368830 _decodeObjectBinary + 2376
34  com.apple.Foundation             0x94369790 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 916
35  com.apple.Foundation             0x94369d54 -[NSArray(NSArray) initWithCoder:] + 572
36  com.apple.Foundation             0x94368830 _decodeObjectBinary + 2376
37  com.apple.Foundation             0x94367e20 _decodeObject + 168
38  com.apple.AppKit                 0x950ae700 -[NSIBObjectData initWithCoder:] + 1632
39  com.apple.Foundation             0x94368830 _decodeObjectBinary + 2376
40  com.apple.Foundation             0x94367e20 _decodeObject + 168
41  com.apple.AppKit                 0x950adf6c loadNib + 136
42  com.apple.AppKit                 0x950ad7b8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 408
43  com.apple.AppKit                 0x950ad544 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 336
44  com.apple.AppKit                 0x950ad22c NSApplicationMain + 332
45  com.splasm.checkbookpro2         0x00002748 _start + 756
46  com.splasm.checkbookpro2         0x0000244c start + 44
47  ???                              0xbffffb90 0 + 3221224336

Thread 0 crashed with PPC Thread State 32:
  srr0: 0x940f8c98  srr1: 0x0202f030   dar: 0xe002f000 dsisr: 0x42000000
    r0: 0x92a244ec    r1: 0xbfffd480    r2: 0xa06195f8    r3: 0x00289000
    r4: 0x00855200    r5: 0x00000017    r6: 0x002892a4    r7: 0x002892a4
    r8: 0x00800000    r9: 0xa04d553c   r10: 0x00000000   r11: 0x24222442
   r12: 0x93078bb0   r13: 0xa06a93fc   r14: 0xa06abea8   r15: 0xa06a93fc
   r16: 0xa06a93fc   r17: 0xbfffdf58   r18: 0xbfffdf50   r19: 0xbfffd8d4
   r20: 0x00289000   r21: 0x958231c0   r22: 0x00000001   r23: 0x00000000
   r24: 0x04c2b218   r25: 0xa0823cfc   r26: 0x00000208   r27: 0xa062e95c
   r28: 0xa062c470   r29: 0x04c27b50   r30: 0xa0422dc0   r31: 0x92a244b4
    cr: 0x24222442   xer: 0x00000004    lr: 0x92a244ec   ctr: 0x93078bb0
vrsave: 0x00000000


Any ideas of what I can do? Thanks for your help!
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Randy K.
PostPosted: Tue Sep 06, 2011 3:54 pm 
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Joined: Thu May 19, 2005 12:19 am
Posts: 532
Location: Prescott, WI, USA
Can you duplicate the crash, then create a system profiler report and send it to us? heres how:

Here's what to do:

1. Get CheckBook to fail again.

2. Open /Applications/Utilities/System Profiler.app.

3. Go to the File menu and select the Save option. Make sure you save the report to a place where you can find it, such as your Desktop.

4. Drag the saved report file to an email addressed to support@splasm.com.

It would also be helpful for you to send your CheckBook crash log. You can find this file at /Users/[your username here]/Library/Logs/CrashReporter/CheckBook.crash.log. Just drag that file to the same message you dragged the System Profiler report to.

Thanks again for your help in collecting this information for us. Once we see the full report and the crash log we should have a really good chance of determining why things aren't working the way we expect them to there.

_________________
Randy Knoble
Splasm Software
www.Splasm.com
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jonkratz
PostPosted: Fri Sep 16, 2011 1:51 pm 
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Joined: Thu Sep 02, 2010 8:19 am
Posts: 5
Location: Ottertail, MN, USA
Hi Thanks for your fast response. I apologize for my slow one. I have had no problems with it lately, which was weird because I couldn't get it working at all before. If it happens again, I will report those details. Again, thanks for all you do, this software is getting better and better.
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