Out of the Office

Merry Christmas! We're hanging with family until Tuesday, December 27th, though we're checking for emergencies here and there as holiday time permits. We'll respond to support requests personally when we're back at our desks at 9 am Central on Tuesday. Thank you for your support!

CheckBook Pro Support
Find your CheckBook Pro serial number
Visit eSellerate After-Purchase Services to retrieve lost serial numbers, print receipts, access order history and change personal information.

Read CheckBook Pro's Help
Browse the Help here, or read it inside CheckBook Pro itself by going to the Help menu at the top of your screen. Get a PDF copy so you can print or read offline.

Join the discussion
Our Forum is an excellent place to find answers from other users and talk about our apps.

Watch and learn with video tutorials
Follow along with our video tutorials to learn the basics or expand your knowledge of CheckBook Pro's more advanced features.
Get in touch
When you can't find the answers you're looking for, we're always ready to help at support@splasm.com.

CheckBook Pro Frequently Asked Questions (F.A.Q.)
5/21/2013

• About CheckBook Pro
Can I try CheckBook Pro before purchasing a license?
How is CheckBook Pro different from CheckBook?
Can CheckBook Pro track stocks and investments?
Can CheckBook Pro print checks?
Can CheckBook Pro play MP3 or AAC song files?
How do I request a new feature I would like to see in CheckBook Pro?

• CheckBook Pro and the Mac App Store
I want to purchase CheckBook Pro from the Mac App Store but I installed the CheckBook Pro trial from your site and the Mac App Store says CheckBook Pro is already installed.
I purchased CheckBook Pro from the Mac App Store but when I try to launch it I see an error that CheckBook Pro is "damaged".
Can I use the Mac App Store to update my copy of CheckBook Pro?
I purchased CheckBook Pro from your online store. Can I move my license to the Mac App Store?

• Maintaining CheckBook Pro
How do I install CheckBook Pro?
What is a Disk Image file?
How do I upgrade to the latest version of CheckBook Pro?
Do I need to enter my serial number every time I upgrade to the latest version of CheckBook Pro?
How do I move CheckBook Pro to a new Mac?
How do I backup my CheckBook Pro Accounts?
Does CheckBook Pro make its own backups?

• System Compatibility
Does CheckBook Pro work on non-English systems?
What are CheckBook Pro's system requirements?
Is CheckBook Pro available in Universal Binary format?
Does CheckBook Pro work on Windows?

• Data Compatibility
Will CheckBook Pro work with my Quicken data?
Will CheckBook Pro work with statements downloaded from my online bank?
Can CheckBook Pro export its Account data?
Can CheckBook Pro sync with mobile devices?

• General Use
Can I customize the Types in CheckBook Pro?
Can I customize the Categories in CheckBook Pro?
Each time I go to the Help Menu and select CheckBook Pro Help, I get a blank Help window.
Can I use CheckBook Pro on more than one Mac?
I need to access the same data on two or more Macs. What files should I copy to make sure the data is the
same on all of my Macs?


Can I try CheckBook Pro before purchasing a license?
Yes. That's what we'd like you to do! Before you purchase a license you can create an unlimited number of Accounts with up to 100 Entries apiece, which you can use until you're sure you'd like to purchase a license. After you purchase a license all the data you entered before will still be there, and you can create as many Entries as you like.

How is CheckBook Pro different from CheckBook?
The two apps are similar - and even share the same data file and many preferences - but CheckBook Pro includes the following major features not available in CheckBook:
  • Smart Folders - search your data using any combination of criteria
  • Folders - group or archive your Entries any way you want
  • Global Account Summaries - reports for all your Accounts
  • Global Scheduled Entries Reminder - manage all your pending Scheduled Entries at once
  • Multiple Entry Change - quickly change the details for the current selection

CheckBook Pro will also receive major enhancements going forward, such as check printing, that are not planned for CheckBook.

Can CheckBook Pro track stocks and investments?
No. CheckBook Pro isn't designed to track stocks and investments, but you can track gains and losses if you enter the data manually.

Can CheckBook Pro print checks?
No, CheckBook Pro cannot print checks. We tentatively plan to add check printing in version 2.6.

Can CheckBook Pro play MP3 or AAC song files?
No.

How do I request a new feature I'd like to see in CheckBook Pro?
Send the details of your feature request and any specific examples of how you'd use the feature to feedback@splasm.com. Thanks!

I want to purchase CheckBook Pro from the Mac App Store but I installed the CheckBook Pro trial from your site and the Mac App Store says CheckBook Pro is already installed.
Move your copy of CheckBook Pro to the Trash, relaunch the Mac App Store app and you should be able to purchase. Your data is safe. After you purchase CheckBook Pro from the Mac App Store launch it and your data will automatically appear.

I purchased CheckBook Pro from the Mac App Store but when I try to launch it I see an error that CheckBook Pro is "damaged".
Move your copy of CheckBook Pro to the Trash, relaunch the Mac App Store app and click on the Purchased button at the top of the window. Look for CheckBook Pro in the list of purchases and click the Install button next to it. Your data is safe. After you reinstall CheckBook Pro from the Mac App Store launch it and your data will automatically appear.

Can I use the Mac App Store to update my copy of CheckBook Pro?

If you purchased CheckBook Pro directly from us, your copy of CheckBook can tell you when updates are ready. Go to the CheckBook Pro menu at the top left of your screen and click the "Check For Updates..." menu item.

If you purchased CheckBook Pro from the Mac App Store, the Mac App Store will tell you when an update is ready. When you see a red badge on the Mac App Store icon in the Dock, or a number badge on the Purchases button at the top of the Mac App Store window, click the Purchases button to see if a CheckBook Pro update is ready to install.


I purchased CheckBook Pro from your online store. Can I move my license to the Mac App Store?

No. There isn't a way to move a license from our online store to the Mac App Store. If you'd like to receive CheckBook Pro updates from the Mac App Store you'll need to move your copy of CheckBook Pro to the Trash and purchase a new license from the Mac App Store.

Purchasing from our online store instead of the Mac App Store has its benefits:

  • Purchases from our online store can tell you as soon as a new version of CheckBook Pro is available. The Mac App Store can take weeks to approve and let you download updates.
  • Purchases from our online store are eligible for special discounts on the next major version of CheckBook Pro. The Mac App Store doesn't support discounts or coupons.
  • The Mac App Store charges us quite a bit more per order - over 3 times as much as our online store. Purchase directly from our online store to give us more resources to make CheckBook Pro a better app. Thanks!

How do I install CheckBook Pro?
Download CheckBook Pro in Disk Image format at http://www.splasm.com/downloads/checkbook/CheckBook Pro.dmg. Double-click the file to reveal a window named CheckBook Pro X, where X is the version you've downloaded. The window will have three icons inside: ReadMe, CheckBook Pro and Applications. Drag the CheckBook Pro icon to the Applications icon, then select the Eject option from the File menu. You'll find CheckBook Pro in your Applications folder.

What's a Disk Image file?
Disk Image files are special files that allow us to deliver CheckBook Pro in a single package that acts very much like a CD or USB drive. When you double-click a Disk Image, your Mac reads the file and places a new icon on your Desktop that looks just like a hard drive icon. This is known as a Disk Image. If you open this new icon you'll see the actual files we want you to have - the ReadMe and the CheckBook Pro application. While you can use these files directly from the Disk Image, it's best to copy the CheckBook Pro application to your Applications folder on your hard drive and use it from there. Once you've copied CheckBook Pro to your Applications folder, eject the Disk Image by dragging its icon to the Trash. You can save the Disk Image file in case you need to reinstall CheckBook Pro later.

How do I upgrade to the latest version of CheckBook Pro?
Open CheckBook Pro, go to the CheckBook Pro menu at the top left of your screen and click the "Check For Updates..." menu item. If an update is available, click the Learn More button for a download link and update instructions. Your license for CheckBook Pro 2.x gets you all updates before CheckBook Pro 3.0, so feel free to download and install the latest version.

Will I have to enter my serial number every time I update CheckBook Pro?
Not for updates with the same major version number. These are meant to replace your previous copy of CheckBook Pro, and they'll update your Accounts and preferences (where your serial number is stored) automatically. You won't be asked to enter your serial number again.

If you purchased a previous major version of CheckBook Pro, your older serial number won't work. If you haven't received upgrade instructions via email, contact us at customerservice@splasm.com for details on how to get a new serial number.

How do I move CheckBook Pro to a new Mac?
Download a fresh copy of CheckBook Pro on your new Mac, then copy your Accounts document to the new Mac and open it.

If you're not sure where your Accounts document is, and CheckBook Pro automatically opens your document for you, open CheckBook Pro on your old Mac, go to the File menu and click the Backup Accounts... menu item to make a copy.

How do I backup my CheckBook Pro Accounts?
Go to the File menu at the top left corner of your screen and click the Backup Accounts... menu item.

Store a backup periodically on another disk, like a CD-R or thumb drive, so your data will be safe in the event you need to reinstall Mac OS X or your internal hard drive crashes.

Does CheckBook Pro make its own backups?
Yes, CheckBook Pro automatically backs up about once a week. These backups are named after the original Accounts document, plus the current date and version of CheckBook Pro, and they're compressed so they take up very little hard drive space.

To see your automatic backups on OS X 10.7 and later, click the Finder icon in your Dock, go to the Go menu at the top of your screen, click the Go to Folder... menu item, paste the following path, including the tilde (~) at the very beginning, and click the Go button:

~/Library/Containers/com.splasm.checkbookpro2/Data/Library/Application Support/Splasm Software, Inc./CheckBook 2/Backups

To see your automatic backups on OS X 10.6 and earlier, click the Finder icon in your Dock, go to the Go menu at the top of your screen, click the Go to Folder... menu item and paste the following path, including the tilde (~) at the very beginning, and click the Go button:

~/Library/Application Support/Splasm Software, Inc./CheckBook 2/Backups

Does CheckBook Pro work on non-English Macs?
Yes. Even if the text in the user interface doesn't appear correctly, the general functionality should remain intact. CheckBook Pro uses the date format you've selected in the Language & Text preference pane in System Preferences, so Entry dates will appear correctly. You can also create your own base Currency so amounts are displayed with the local currency symbol and formatting.

What are CheckBook Pro's system requirements?

CheckBook Pro requires Mac OS X 10.5 or later.

We recommend Mac OS X 10.7 or later and a display with a resolution of 1024x768 pixels.

CheckBook Pro isn't available for Microsoft Windows or Linux.


Does CheckBook Pro work on PowerPC Macs?
Yes. The version from our site is a Universal Binary and runs at full speed on PowerPC and Intel Macs.

Does CheckBook Pro work on Windows?
No. CheckBook Pro is only for Mac OS X.

Will CheckBook Pro work with my Quicken data?
Yes. CheckBook Pro can import QIF files, to which Quicken 2007 and earlier can export, and Quicken Essentials data files.

Will CheckBook Pro work with my online bank statements?
Probably. CheckBook Pro can import statements in the OFX/QFX, QIF and CSV/TSV file formats. Your online bank probably supports at least one of these.

Can CheckBook Pro export my Account data?
Yes. CheckBook Pro can export to QIF, so you can import into other personal finance applications, and to tab-delimited text, so you can play with the numbers in a spreadsheet.

Can CheckBook Pro sync with mobile devices?
Kinda. CheckBook Pro can export and import QIF and text files, which may work in your particular mobile app.

Can I customize the Types in CheckBook Pro?
Yes. Types are set up per Account. Go to the Account menu at the top of your screen, click the Edit Account... menu item, then click the Types button at the top of the sheet.

Can I customize the Categories in CheckBook Pro?
Yes. Go to the Account menu at the top of your screen, click the Edit All Accounts... menu item, then click the Categories button at the top of the sheet.

Each time I go to the Help Menu and select CheckBook Pro Help, I get a blank Help window.
Sometimes the Mac's Help Viewer has trouble loading. You'll need to remove a few files to "reset" the Help Viewer's memory and get it back on track. This won't harm the Help Viewer in any way, but it could temporarily forget any third-party apps until you select the Help option from inside each of those apps.

To reset the Help Viewer

  • Quit CheckBook and close the Help Viewer.
  • Click the Finder icon in your Dock.
  • Go to the Go menu at the top of your screen and click the Go to Folder... menu item.
  • Paste the following path in the Go to the Folder field, including the tilde (~) at the very beginning:

    ~/Library/Caches

  • Click the Go button.
  • Move any file or folder whose name begins with "com.apple.help" to the Trash.
  • Go to the Go menu at the top of your screen and click the Go to Folder... menu item.
  • Paste the following path in the Go to the Folder field, including the tilde (~) at the very beginning:

    ~/Library/Preferences

  • Click the Go button.
  • Move any file or folder whose name begins with "com.apple.help" to the Trash.
  • Restart your Mac.

  • Can I use CheckBook Pro on more than one Mac?
    You're allowed to use CheckBook Pro on another Mac as long as you respect your license agreement. The single-user license says you're licensed to use CheckBook Pro on only one Mac at a time. Make sure each copy of CheckBook Pro using the same serial number isn't running on more than one Mac at any given time and you're welcome to copy it to as many Macs as necessary. The family pack license expands the number of Macs on which you may use CheckBook Pro simultaneously to five (5).

    I need to access the same data on two or more Macs. How can I make sure the data is the same on all of my Macs?
    You can copy a CheckBook Pro Accounts document to a thumb drive, AirDrop it, put it in a cloud storage folder (like DropBox or Google Drive - just don't use the document on more than one Mac at the same time), sync with iCloud (on OS X Mountain Lion or later, only when purchased from the Mac App Store), and even synchronize with CheckBook Pro (or CheckBook) running on another Mac on the same network (go to the File menu and click the Sync... menu item on both Macs). Open CheckBook Pro, go to the Help menu and click the CheckBook Pro Help menu item for instructions.
    CheckBook Pro Downloads

    CheckBook Pro
     Version 2.5, 24.8 mb

    Download CheckBook Pro, your powerfully simple personal finance manager, for a Risk-Free Trial and enter up to 100 transactions per account (and as many as you want after you purchase). Go ahead... Give it a try!
    CheckBook Pro Help
     Version 2.5, 8.7 mb

    CheckBook Pro's built-in documentation in a standalone PDF document you can print or read offline.
    CheckBook QuickPick
     Version 2.0, 260 kb

    Makes backing up with Backup 3 a little bit easier.


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