Out of the Office

Merry Christmas! We're hanging with family until Tuesday, December 27th, though we're checking for emergencies here and there as holiday time permits. We'll respond to support requests personally when we're back at our desks at 9 am Central on Tuesday. Thank you for your support!

CheckBook Support
Find your CheckBook serial number
Visit eSellerate After-Purchase Services to retrieve lost serial numbers, print receipts, access order history and change personal information.

Read CheckBook's Help
Browse the Help here, or read it inside CheckBook itself by going to the Help menu at the top of your screen. Get a PDF copy so you can print or read offline.

Join the discussion
Our forum is an excellent place to find answers from other users and talk about our apps.

Watch and learn with video tutorials
Follow along with our video tutorials to learn the basics or expand your knowledge of CheckBook's more advanced features.
Get in touch
When you can't find the answers you're looking for, we're always ready to help at support@splasm.com.

CheckBook Frequently Asked Questions (F.A.Q.)
5/21/2013

• About CheckBook
Can I try CheckBook before purchasing a license?
Can CheckBook track stocks and investments?
Can CheckBook print checks?
Can CheckBook play MP3 or AAC song files?
How do I request a new feature I would like to see in CheckBook?

• CheckBook and the Mac App Store
I want to purchase CheckBook from the Mac App Store but I installed the CheckBook trial from your site and the Mac App Store says CheckBook is already installed.
I purchased CheckBook from the Mac App Store but when I try to launch it I see an error that CheckBook is "damaged".
Can I use the Mac App Store to update my copy of CheckBook?
I purchased CheckBook from your online store. Can I move my license to the Mac App Store?

• Maintaining CheckBook
How do I install CheckBook?
What is a Disk Image file?
How do I upgrade to the latest version of CheckBook?
Do I need to enter my serial number every time I upgrade to the latest version of CheckBook?
How do I move CheckBook to a new Mac?
How do I backup my CheckBook Accounts?
Does CheckBook make its own backups?

• System Compatibility
Does CheckBook work on non-English systems?
What are CheckBook's system requirements?
Is CheckBook available in Universal Binary format?
Does CheckBook work on Windows?

• Data Compatibility
Will CheckBook work with my Quicken data?
Will CheckBook work with statements downloaded from my online bank?
Can CheckBook export its Account data?
Can CheckBook sync with mobile devices?

• General Use
Can I customize the Types in CheckBook?
Can I customize the Categories in CheckBook?
Each time I go to the Help Menu and select CheckBook Help, I get a blank Help window.
Can I use CheckBook on more than one Mac?
I need to access the same data on two or more Macs. What files should I copy to make sure the data is the
same on all of my Macs?


Can I try CheckBook before purchasing a license?
Yes. That's what we'd like you to do! Before you purchase a license you can create an unlimited number of Accounts with up to 100 Entries apiece, which you can use until you're sure you'd like to purchase a license. After you purchase a license all the data you entered before will still be there, and you can create as many Entries as you like.

Can CheckBook track stocks and investments?
No. CheckBook isn't designed to track stocks and investments, but you can track gains and losses if you enter the data manually.

Can CheckBook print checks?
No, CheckBook cannot print checks. We tentatively plan to add check printing to CheckBook's big brother, CheckBook Pro, in version 2.6.

Can CheckBook play MP3 or AAC song files?
No.

How do I request a new feature I'd like to see in CheckBook?
Send the details of your feature request and any specific examples of how you'd use the feature to feedback@splasm.com. Thanks!

I want to purchase CheckBook from the Mac App Store but I installed the CheckBook trial from your site and the Mac App Store says CheckBook is already installed.
Move your copy of CheckBook to the Trash, relaunch the Mac App Store app and you should be able to purchase. Your data is safe. After you purchase CheckBook from the Mac App Store launch it and your data will automatically appear.

I purchased CheckBook from the Mac App Store but when I try to launch it I see an error that CheckBook is "damaged".
Move your copy of CheckBook to the Trash, relaunch the Mac App Store app and click on the Purchased button at the top of the window. Look for CheckBook in the list of purchases and click the Install button next to it. Your data is safe. After you reinstall CheckBook from the Mac App Store launch it and your data will automatically appear.

Can I use the Mac App Store to update my copy of CheckBook?

If you purchased CheckBook directly from us, your copy of CheckBook can tell you when updates are ready. Go to the CheckBook menu at the top left of your screen and click the "Check For Updates..." menu item.

If you purchased CheckBook from the Mac App Store, the Mac App Store will tell you when an update is ready. When you see a red badge on the Mac App Store icon in the Dock, or a number badge on the Purchases button at the top of the Mac App Store window, click the Purchases button to see if a CheckBook update is ready to install.


I purchased CheckBook from your online store. Can I move my license to the Mac App Store?

No. There isn't a way to move a license from our online store to the Mac App Store. If you'd like to receive to CheckBook updates from the Mac App Store you'll need to move your copy of CheckBook to the Trash and purchase a new license from the Mac App Store.

Purchasing from our online store instead of the Mac App Store has its benefits:

  • Purchases from our online store can tell you as soon as a new version of CheckBook is available. The Mac App Store can take weeks to approve and let you download updates.
  • Purchases from our online store are eligible for special discounts on the next major version of CheckBook. The Mac App Store doesn't support discounts or coupons.
  • The Mac App Store charges us quite a bit more per order - over 3 times as much as our online store. Purchase directly from our online store to give us more resources to make CheckBook a better app. Thanks!

How do I install CheckBook?
Download CheckBook in Disk Image format at http://www.splasm.com/downloads/checkbook/CheckBook.dmg. Double-click the file to reveal a window named CheckBook X, where X is the version you've downloaded. The window will have three icons inside: ReadMe, CheckBook and Applications. Drag the CheckBook icon to the Applications icon, then select the Eject option from the File menu. You'll find CheckBook in your Applications folder.

What's a Disk Image file?
Disk Image files are special files that allow us to deliver CheckBook in a single package that acts very much like a CD or USB drive. When you double-click a Disk Image, your Mac reads the file and places a new icon on your Desktop that looks just like a hard drive icon. This is known as a Disk Image. If you open this new icon you'll see the actual files we want you to have - the ReadMe and the CheckBook application. While you can use these files directly from the Disk Image, it's best to copy the CheckBook application to your Applications folder on your hard drive and use it from there. Once you've copied CheckBook to your Applications folder, eject the Disk Image by dragging its icon to the Trash. You can save the Disk Image file in case you need to reinstall CheckBook later.

How do I upgrade to the latest version of CheckBook?
Open CheckBook, go to the CheckBook menu at the top left of your screen and click the "Check For Updates..." menu item. If an update is available, click the Learn More button for a download link and update instructions. Your license for CheckBook 2.x gets you all updates before CheckBook 3.0, so feel free to download and install the latest version.

Will I have to enter my serial number every time I update CheckBook?
Not for updates with the same major version number. These are meant to replace your previous copy of CheckBook, and they'll update your Accounts and preferences (where your serial number is stored) automatically. You won't be asked to enter your serial number again.

If you purchased a previous major version of CheckBook, your older serial number won't work. If you haven't received upgrade instructions via email, contact us at customerservice@splasm.com for details on how to get a new serial number.

How do I move CheckBook to a new Mac?
Download a fresh copy of CheckBook on your new Mac, then copy your Accounts document to the new Mac and open it.

If you're not sure where your Accounts document is, and CheckBook automatically opens your document for you, open CheckBook on your old Mac, go to the File menu and click the Backup Accounts... menu item to make a copy.

How do I backup my CheckBook Accounts?
Go to the File menu at the top left corner of your screen and click the Backup Accounts... menu item.

Store a backup periodically on another disk, like a CD-R or thumb drive, so your data will be safe in the event you need to reinstall Mac OS X or your internal hard drive crashes.

Does CheckBook make its own backups?
Yes, CheckBook automatically backs up about once a week. These backups are named after the original Accounts document, plus the current date and version of CheckBook, and they're compressed so they take up very little hard drive space.

To see your automatic backups on OS X 10.7 and later, click the Finder icon in your Dock, go to the Go menu at the top of your screen, click the Go to Folder... menu item, paste the following path, including the tilde (~) at the very beginning, and click the Go button:

~/Library/Containers/com.splasm.checkbook2/Data/Library/Application Support/Splasm Software, Inc./CheckBook 2/Backups

To see your automatic backups on OS X 10.6 and earlier, click the Finder icon in your Dock, go to the Go menu at the top of your screen, click the Go to Folder... menu item and paste the following path, including the tilde (~) at the very beginning, and click the Go button:

~/Library/Application Support/Splasm Software, Inc./CheckBook 2/Backups

Does CheckBook work on non-English Macs?
Yes. Even if the text in the user interface doesn't appear correctly, the general functionality should remain intact. CheckBook uses the date format you've selected in the Language & Text preference pane in System Preferences, so Entry dates will appear correctly. You can also create your own base Currency so amounts are displayed with the local currency symbol and formatting.

What are CheckBook's system requirements?

CheckBook requires Mac OS X 10.5 or later.

We recommend Mac OS X 10.7 or later and a display with a resolution of 1024x768 pixels.

CheckBook isn't available for Microsoft Windows or Linux.


Does CheckBook work on PowerPC Macs?
Yes. The version from our site is a Universal Binary and runs at full speed on PowerPC and Intel Macs.

Does CheckBook work on Windows?
No. CheckBook is only for Mac OS X.

Will CheckBook work with my Quicken data?
Yes. CheckBook can import QIF files, to which Quicken 2007 and earlier can export, and Quicken Essentials data files.

Will CheckBook work with my online bank statements?
Probably. CheckBook can import statements in the OFX/QFX, QIF and CSV/TSV file formats. Your online bank probably supports at least one of these.

Can CheckBook export my Account data?
Yes. CheckBook can export to QIF, so you can import into other personal finance applications, and to tab-delimited text, so you can play with the numbers in a spreadsheet.

Can CheckBook sync with mobile devices?
Kinda. CheckBook can export and import QIF and text files, which may work in your particular mobile app.

Can I customize the Types in CheckBook?
Yes. Types are set up per Account. Go to the Account menu at the top of your screen, click the Edit Account... menu item, then click the Types button at the top of the sheet.

Can I customize the Categories in CheckBook?
Yes. Go to the CheckBook menu at the top left of your screen, click the Preferences... menu item, then click the Categories button at the top of the sheet.

When I go to the Help Menu and select CheckBook Help, I get a blank Help window or an old version's instructions.
Sometimes the Mac's Help Viewer has trouble loading. You'll need to remove a few files to "reset" the Help Viewer's memory and get it back on track. This won't harm the Help Viewer in any way, but it could temporarily forget any third-party apps until you select the Help option from inside each of those apps.

To reset the Help Viewer

  • Quit CheckBook and close the Help Viewer.
  • Click the Finder icon in your Dock.
  • Go to the Go menu at the top of your screen and click the Go to Folder... menu item.
  • Paste the following path in the Go to the Folder field, including the tilde (~) at the very beginning:

    ~/Library/Caches

  • Click the Go button.
  • Move any file or folder whose name begins with "com.apple.help" to the Trash.
  • Go to the Go menu at the top of your screen and click the Go to Folder... menu item.
  • Paste the following path in the Go to the Folder field, including the tilde (~) at the very beginning:

    ~/Library/Preferences

  • Click the Go button.
  • Move any file or folder whose name begins with "com.apple.help" to the Trash.
  • Restart your Mac.

  • Can I use CheckBook on more than one Mac?
    You're allowed to use CheckBook on another Mac as long as you respect your license agreement. The single-user license says you're licensed to use CheckBook on only one Mac at a time. Make sure each copy of CheckBook using the same serial number isn't running on more than one Mac at any given time and you're welcome to copy it to as many Macs as necessary. The family pack license expands the number of Macs on which you may use CheckBook simultaneously to five (5).

    How do I share my Accounts with users on other Macs?
    You can copy a CheckBook Accounts document to a thumb drive, AirDrop it, put it in a cloud storage folder (like DropBox or Google Drive - just don't use the document on more than one Mac at the same time), sync with iCloud (on OS X Mountain Lion or later, only when purchased from the Mac App Store), and even synchronize with CheckBook (or CheckBook Pro) running on another Mac on the same network (go to the File menu and click the Sync... menu item on both Macs). Open CheckBook, go to the Help menu and click the CheckBook Help menu item for instructions.
    CheckBook Downloads

    CheckBook
     Version 2.5, 24.9 mb

    Download CheckBook, the powerfully simple personal finance manager, for a Risk-Free Trial and enter up to 100 transactions per account (and as many as you want after you purchase). Go ahead... Give it a try!
    CheckBook Help
     Version 2.5, 8.7 mb

    CheckBook's built-in documentation in a standalone PDF document you can print or read offline.
    CheckBook QuickPick
     Version 2.0, 260 kb

    Makes backing up with Backup 3 a little bit easier.


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